Yelm Plumbing and Pumps

Yelm Plumbing demonstrates strong technical competence and generally professional conduct, with many reviews praising specific technicians (Brian, Cory, Willie) for friendliness, punctuality, and problem-solving ability. However, the company is severely hampered by aggressive pricing practices, including high service call fees ($39–$79), substantial markups on parts, and quoted prices that often... Read more

Yelm Plumbing demonstrates strong technical competence and generally professional conduct, with many reviews praising specific technicians (Brian, Cory, Willie) for friendliness, punctuality, and problem-solving ability. However, the company is severely hampered by aggressive pricing practices, including high service call fees ($39–$79), substantial markups on parts, and quoted prices that often exceed competitor estimates by 2–4x. Project completion shows mixed results: while many jobs are completed successfully, several reviews document incomplete resolutions (hot water heater issues requiring 5 visits, unresolved problems), missed appointments, and lack of follow-up communication. The pricing dimension is the primary driver of the lower WW Score. Read less