Yelm Plumbing and Pumps

Service Timeliness and Communication: Several customers praised Yelm Plumbing and Pumps for their quick response times, especially in emergencies. Positive reviews often noted the company's ability to send a plumber out the same day or within a short notice. However, this was juxtaposed with numerous complaints regarding scheduled appointments. The most significant frustration was reported around ... Read more

Service Timeliness and Communication: Several customers praised Yelm Plumbing and Pumps for their quick response times, especially in emergencies. Positive reviews often noted the company's ability to send a plumber out the same day or within a short notice. However, this was juxtaposed with numerous complaints regarding scheduled appointments. The most significant frustration was reported around no-call/no-show incidents, which left customers feeling disregarded and unvalued.Cost of Services: A consistent theme across multiple reviews was the perception of overpriced services. Many customers specifically mentioned feeling that they were charged unfairly, with some labeling costs as "outrageous." For instance, a customer mentioned a charge of $500 for a brief service involving plumbing, while another was astonished by a toilet installation bill exceeding $1,000. The initial service charge of $79 was also frequently criticized.Quality of Work and Professionalism: Reviews were mixed when it came to the quality of work provided. Positive feedback highlighted instances of effective problem resolution, with some customers acknowledging the professionalism and expertise of the technicians. However, others reported dissatisfaction due to mishaps, such as improper installations or inadequate follow-up work.Customer Service Concerns: Many disgruntled customers shared experiences of poor customer service, indicating difficulties in obtaining clarifications on charges or after-service support. The recurring sentiment seemed to be that once the service was rendered, the company was unresponsive; this was particularly evident in cases where customers sought refunds or explanations for perceived overcharges.Exceptions to the Rule: Not all experiences were negative, and some customers expressed satisfaction with effective solutions and positive interactions with the plumbing staff. Instances of exceptional service were also reported, where technicians not only completed tasks efficiently but also provided valuable insights and clean-up after the work.Recommendations: Several users suggested potential customers look elsewhere, emphasize getting multiple quotes, and be cautious with this plumbing service, signaling a lack of trust in the company's pricing and practices overall. In summary, while Yelm Plumbing and Pumps has provided proficient service to some customers, there is a clear undercurrent of dissatisfaction regarding pricing, communication, and customer support, which overshadows the positive experiences shared by a minority of users. Read less