Treat Plumbing

The reviews collected present a dichotomy in customer experiences with Treat Plumbing. A significant portion of the feedback centers on the professionalism and skill of Vern, the primary technician. Multiple reviewers appreciate his quality of work and extensive knowledge, noting that he provides practical solutions and communicates effectively about plumbing issues. One individual directly contra... Read more

The reviews collected present a dichotomy in customer experiences with Treat Plumbing. A significant portion of the feedback centers on the professionalism and skill of Vern, the primary technician. Multiple reviewers appreciate his quality of work and extensive knowledge, noting that he provides practical solutions and communicates effectively about plumbing issues. One individual directly contrasts Vern's service with their past experiences with another company, Water Doctor, praising the improved quality and reduced maintenance demands after switching to Treat Plumbing. However, despite the praise for Vern, the reviews are marred by significant concerns regarding customer service. Key issues include unresponsiveness to calls, with one customer reporting multiple attempts to reach Treat Plumbing without success. This suggests a breakdown in communication that may dissuade potential or existing customers from continuing to engage with the company. Overall, while some customers express deep satisfaction with the service they received through Vern's expertise and the improved plumbing system, the inconsistency in customer service, primarily in terms of response times and approaches to communication, raises concerns that could impact Treat Plumbing's overall reputation. Addressing these issues may enhance customer satisfaction and retention moving forward. Read less