Mr. Rooter Plumbing of Olympia

Professionalism is a mixed picture: many reviewers praised individual technicians as courteous, respectful, and communicative, but two serious incidents — one involving a no-show appointment, a rude technician who walked off the job, and a manager who never followed up, and another involving mess left behind and no follow-through from the company — drag the score down meaningfully. Pricing is ... Read more

Professionalism is a mixed picture: many reviewers praised individual technicians as courteous, respectful, and communicative, but two serious incidents — one involving a no-show appointment, a rude technician who walked off the job, and a manager who never followed up, and another involving mess left behind and no follow-through from the company — drag the score down meaningfully. Pricing is the weakest dimension, with multiple reviewers explicitly calling charges outrageous (e.g., $929 for a 30-minute job with pre-purchased parts, $700 for a 20-minute valve swap, $600+ with no itemized billing), and one reviewer noting the absence of military or senior discounts despite another reviewer confirming discounts are sometimes offered. Project completion is moderately positive — most jobs described were finished and resolved the issue — but the abandoned estimate visit, the unplugged garbage disposal left behind, and the lack of company follow-up on a complaint represent real failures. Experience scores reasonably well, with several reviewers specifically noting technician skill, knowledge, and problem-solving ability, though the training incident and the missed leak diagnosis opportunity temper the score. Read less