Keller Supply Company

This review presents a striking concern regarding customer service quality and a possible lack of sensitivity training among staff members. The reviewer recounts a situation where they felt dismissed and patronized when seeking assistance with a renovation project. Key areas of frustration include the insistence on exact dimensions before receiving help, which the reviewer feels is unnecessary giv... Read more

This review presents a striking concern regarding customer service quality and a possible lack of sensitivity training among staff members. The reviewer recounts a situation where they felt dismissed and patronized when seeking assistance with a renovation project. Key areas of frustration include the insistence on exact dimensions before receiving help, which the reviewer feels is unnecessary given their situation as a homeowner rather than a professional contractor. The underlying sentiment throughout the review conveys a sense of alienation faced by the reviewer, culminating in a call for racial equity in customer service. The use of the term "unprivileged" suggests a perception of being treated differently due to their racial background, which further amplifies feelings of injustice and frustration. Common themes in such reviews typically point to concerns over customer service, particularly in terms of respect and responsiveness. An effective response from Keller Supply Company would likely include training to improve staff's awareness and sensitivity to available clientele, ensuring that all customers feel valued regardless of their background. The sentiment clearly supports the need for a more inclusive and respectful approach within the company's service framework. Read less