FloHawks Plumbing and Septic

A thorough review of the recent sentiments surrounding FloHawks Plumbing and Septic reveals several consistent themes throughout both positive and negative feedback.Customer Service Issues: A significant number of reviews describe poor communication and follow-through. Customers reported instances where they were given vague time frames for appointments that were either missed entirely or exceedin... Read more

A thorough review of the recent sentiments surrounding FloHawks Plumbing and Septic reveals several consistent themes throughout both positive and negative feedback.Customer Service Issues: A significant number of reviews describe poor communication and follow-through. Customers reported instances where they were given vague time frames for appointments that were either missed entirely or exceedingly delayed, leading to lost time and additional inconvenience, which left many frustrated.Overpricing and Billing Discrepancies: Several reviewers expressed dissatisfaction with unexpected costs that were not clearly communicated upfront, resulting in feelings of being misled or overcharged. Specific instances involved disputes over service fees, with customers often reporting charges many times higher than initially quoted, leading to a perception of dishonesty or lack of transparency in pricing.Mixed Experiences with Technicians: While there are positive mentions of competent and courteous technicians, the inconsistency of service quality is evident. Reviews note that while some technicians are efficient and knowledgeable, others display a lack of expertise or took excessive time to perform simple tasks, leading to dissatisfaction.Quality of Work: Numerous complaints highlighted either improper work performance or failure to rectify the problems initially reported. Customers expressed concern over repeated issues after service calls, and some felt that the work done did not solve the problems, leading to repeat visits and further expenditures.Reputational Damage and Consumer Caution: The accumulation of negative experiences led to a reprimanding tone in many reviews, with several customers recommending against using FloHawks altogether. Calls to avoid the company stemmed from personal experiences of being charged for unnecessary services while receiving inadequate support or guidance afterward.Conflicting Reviews: There are some positive reviews that stand in contrast to the prevailing negative sentiment, mentioning good customer interactions and effective resolutions. However, a recurring theme is that these experiences appear to be the exception rather than the norm. In summary, while FloHawks Plumbing and Septic has managed to have some positive client interactions, the overarching sentiment within the last month illustrates a struggle with reliability, clear communication, and fair pricing that seems to overshadow their potential strengths. For potential customers, the advice to seek detailed estimates and consider multiple service options before committing seems prudent given the shared experiences articulated in these reviews. Read less