Capital Heating, Cooling, Plumbing & Electric

Capital Heating and Cooling demonstrates strong professionalism at the technician level, with dozens of reviews praising punctuality, courtesy, communication, and named technicians by name across many years. However, professionalism scores are meaningfully dragged down by a recurring pattern of poor office and management responsiveness — multiple reviewers across different years report missed ca... Read more

Capital Heating and Cooling demonstrates strong professionalism at the technician level, with dozens of reviews praising punctuality, courtesy, communication, and named technicians by name across many years. However, professionalism scores are meaningfully dragged down by a recurring pattern of poor office and management responsiveness — multiple reviewers across different years report missed callbacks, broken appointment commitments, and dismissive or hostile management interactions. Project completion is the most mixed dimension: while many routine maintenance and installation jobs are completed well, there are credible, detailed accounts of repeat visits failing to resolve the same issue, incomplete installations, and work left in worse condition than found. Pricing receives a moderate-to-poor score due to several specific complaints about opaque billing, a quote alleged to be double the fair market rate, and disputes over service fees on warranty-covered or company-caused problems, partially offset by reviews praising fair and competitive pricing. Experience scores moderately well overall, with many reviewers noting knowledgeable and skilled technicians, but offset by documented cases of misdiagnosis across multiple visits, improper installations causing water damage, and technicians leaving systems in worse condition. Read less