American Pump & Electric

American Pump and Drilling presents a deeply divided picture across its reviews. Professionalism is the most heavily flagged dimension, with multiple reviewers — across different years — describing the owner (Mike) and office staff (Cheryl, an unnamed office manager) as rude, condescending, argumentative, and combative; only one or two field technicians received positive remarks for attitude. ... Read more

American Pump and Drilling presents a deeply divided picture across its reviews. Professionalism is the most heavily flagged dimension, with multiple reviewers — across different years — describing the owner (Mike) and office staff (Cheryl, an unnamed office manager) as rude, condescending, argumentative, and combative; only one or two field technicians received positive remarks for attitude. Pricing is a significant concern: one reviewer was charged far beyond their initial estimate with no communication, another received an incomplete quote, and a $12,000 system was described as non-functional for years with no remediation. Project completion is mixed — two older reviews describe satisfactory completed jobs, but a major 2023 review details a system that has been non-functional for over two years with no resolution, and a 2017 review describes a job that exceeded its quoted scope without customer notification. Experience scores moderately, as field technicians demonstrated some competence in completing well pump work, but one tech lacked familiarity with the system and required repeated office guidance, and a filtration system failed to resolve the customer's water quality issues over multiple visits. Read less