Edmonds Plumbing

In analyzing the reviews of Edmonds Plumbing, the sentiment ranges from highly positive to extremely negative, reflecting a polarized customer experience. Positive Themes:Quality of Service: A few customers have highlighted the efficiency and proactiveness of the staff, noting they completed projects on time and provided valuable assistance in diagnosing plumbing problems quickly.Team Work Ethic:... Read more

In analyzing the reviews of Edmonds Plumbing, the sentiment ranges from highly positive to extremely negative, reflecting a polarized customer experience. Positive Themes:Quality of Service: A few customers have highlighted the efficiency and proactiveness of the staff, noting they completed projects on time and provided valuable assistance in diagnosing plumbing problems quickly.Team Work Ethic: There is appreciation for workers who put in extra effort, such as working late into the evening to complete projects, showcasing dedication to their job. Negative Themes:Safety Concerns: One review emphatically discussed hazardous driving practices by the staff, particularly texting while driving the company vehicle, posing risks not only to themselves but also to other road users.Incompetence and Lack of Licensing: There are alarming reports about the use of unlicensed plumbers who allegedly lack basic skills, leading to improper repairs that necessitated calling emergency services to fix what Edmonds Plumbing had failed to do correctly.Poor Communication: Multiple reviews pointed to significant delays and difficulties in contacting the company and scheduling appointments, with one customer mentioning numerous attempts just to set up a service appointment and ongoing issues post-service.Use of Incorrect Materials: One customer cited a specific instance where improper materials were used, resulting in severe plumbing issues that required professional intervention from another company to rectify. The reviews indicate that while some customers appreciate the service they received, critical operational issues undermine public trust in Edmonds Plumbing. For potential clients, the divide in customer experiences suggests a risk when selecting this company for plumbing needs, highlighting the importance of thorough vetting and consideration of customer feedback. Read less