Red Cedar Plumbing & Drain Cleaning

The reviews for Red Cedar Plumbing & Drain Cleaning reveal a complex sentiment landscape.Positive Experiences: - Quality of Service: Many reviews celebrate the quality of work performed by Red Cedar, with comments highlighting efficient and thorough plumbing services. Individuals express satisfaction with outcomes, particularly in urgent situations where prompt service was critical. - Profes... Read more

The reviews for Red Cedar Plumbing & Drain Cleaning reveal a complex sentiment landscape.Positive Experiences: - Quality of Service: Many reviews celebrate the quality of work performed by Red Cedar, with comments highlighting efficient and thorough plumbing services. Individuals express satisfaction with outcomes, particularly in urgent situations where prompt service was critical. - Professional Staff: The technicians, especially Sandeep, Adam, and David, receive accolades for professionalism, knowledge, and friendliness. Customers frequently mention their willingness to explain the plumbing issues and repair processes, significantly enhancing customer trust. - Fair Pricing: A recurring theme is the competitive pricing model of Red Cedar, with several reviews pointing out that their rates were more favorable compared to competitors. Many customers feel they received good value for the quality of work done.Negative Experiences: - Inconsistent Work Quality: There are troubling reports from customers who felt they were misled or received inadequate service, particularly on larger projects such as complete repipes where expectations were not met. - Customer Service Issues: Certain clients have experienced frustration related to communication, including unreturned calls and lack of follow-up after work was completed. Some reviews indicate a breakdown in accountability, particularly where problems persisted post-repair. - Poor Job Completion: Several negative reviews mention issues with the finishing of jobs, specifically detailing that work was left incomplete or proper procedures (like backfilling after digging) were neglected, leading to further complications.Response and Adaptability: Positive mentions about how Red Cedar responded to urgent situations and was willing to re-assess and fix issues under warranty have built a small base of loyal customers. The company's ability to work swiftly in emergencies and provide consultations without immediate charges also bolstered their reputation. In summary, while many customers recommend Red Cedar Plumbing & Drain Cleaning for its skilled personnel and reasonable rates, potential clients may want to proceed with caution considering the reported inconsistencies in service quality and customer support. Read less