FloHawks

The reviews for FloHawks demonstrate a clear division in customer experiences. There are multiple positive remarks about the responsiveness and availability of their services, particularly during weekends and holidays when emergencies are likely to arise. Reviewers like the quick response time and the professionalism exhibited by certain technicians, which indicates that when the service is delive... Read more

The reviews for FloHawks demonstrate a clear division in customer experiences. There are multiple positive remarks about the responsiveness and availability of their services, particularly during weekends and holidays when emergencies are likely to arise. Reviewers like the quick response time and the professionalism exhibited by certain technicians, which indicates that when the service is delivered effectively, it resonates well with customers. However, many customers express dissatisfaction with the service costs and the transparency regarding pricing. Several reviews mention overly high charges, particularly for parts, which have led customers to question the value they receive. The significant markup on parts, such as a $20 valve being charged at $140, has left negative impressions regarding the company's pricing practices. Communication issues also frequently appear in the reviews. Several customers report instances where scheduled appointments were missed or delayed, with insufficient updates from the dispatch team. This led to feelings of frustration, as waiting for hours without clear communication erodes trust in the service provider. The mischaracterization of a customer cancellation when they were left waiting also reflects poorly on the company Read less