Express 24 Hr Plumbing and Drain

The reviews showcase a mix of commendable and concerning aspects of Express 24 Hr Plumbing and Drain's operations. Positive Aspects:Professional Service: Many reviewers praised the company's technicians for their professionalism and courtesy. Customers frequently mentioned how they've been treated like family, emphasizing the personal touch typical of a family-owned business.Expert Troubleshooti... Read more

The reviews showcase a mix of commendable and concerning aspects of Express 24 Hr Plumbing and Drain's operations. Positive Aspects:Professional Service: Many reviewers praised the company's technicians for their professionalism and courtesy. Customers frequently mentioned how they've been treated like family, emphasizing the personal touch typical of a family-owned business.Expert Troubleshooting: Customers frequently highlighted the effectiveness of the plumbing service, particularly in diagnosing problems quickly and proposing effective solutions. Reviews mentioned instances of quick resolution such as clogged drains and urgent repairs even in challenging conditions like freezing temperatures.Excellent Communication: Communication was a recurring theme in positive reviews. Customers appreciated the technicians explaining the problems clearly and guiding them through necessary steps, which contributed positively to their experience.Prompt Responses: Several customers lauded the promptness with which the company handled emergencies and appointments, with many stating that they were able to get service when needed, in some cases within as little as 30 minutes. Negative Aspects:Pricing Concerns: There were mentions of feeling that the prices were excessive for certain services rendered, primarily with a customer stating dissatisfaction over a $407 charge for a relatively short service time.Inconsistent Service Quality: A significant negative experience narrated by a long-term customer brought to light issues of tardiness and lack of follow-up regarding unresolved problems after a service visit. This diminished trust and led the reviewer to consider finding another plumbing service.Communication Breakdowns: While many customers praised communication, the single negative review pointed out failures in keeping the customer informed regarding delays and work outcomes, which led to misunderstandings and dissatisfaction. Overall, while Express 24 Hr Plumbing and Drain garners a great deal of positive feedback, addressing inconsistencies in service timing and establishing clearer pricing structures could further enhance their customer experience and satisfaction. Read less