Cray Plumbing

Overall, the sentiment surrounding Cray Plumbing is predominantly positive, with several reviewers praising the professionalism, knowledge, and courteousness of their technicians, particularly Luis and Sammie. Customers appreciated the cleanliness and prompt communication, with many expressing a willingness to recommend the service to others. However, there are notable criticisms concerning custom... Read more

Overall, the sentiment surrounding Cray Plumbing is predominantly positive, with several reviewers praising the professionalism, knowledge, and courteousness of their technicians, particularly Luis and Sammie. Customers appreciated the cleanliness and prompt communication, with many expressing a willingness to recommend the service to others. However, there are notable criticisms concerning customer service and pricing transparency, particularly in relation to upfront costs and response times, which have led to some negative experiences for a few customers. In detail, the reviews reflect a strong emphasis on professionalism, with multiple mentions of timely service and technician etiquette, such as wearing shoe covers. Positive customer experiences highlight thorough explanations of work, fostering trust and professionalism. On the downside, criticisms include dissatisfaction over service fees, lack of upfront cost communication, and complaints about delayed responses, which can negatively impact customer perceptions and loyalty. These mixed experiences suggest that while many customers feel valued and satisfied, there are critical areas that Cray Plumbing needs to improve, specifically in transparency and immediate customer service responsiveness to maintain a consistently positive reputation. Read less