Columbia Basin Plumbing

The reviews indicate a polarized perception of Columbia Basin Plumbing, with some customers enthusiastically recommending the service and others expressing dissatisfaction primarily related to pricing and service performance. Positive Aspects:Professionalism and Efficiency: Multiple reviews highlight the professionalism of the technicians and their efficient handling of tasks. Customers noted tha... Read more

The reviews indicate a polarized perception of Columbia Basin Plumbing, with some customers enthusiastically recommending the service and others expressing dissatisfaction primarily related to pricing and service performance. Positive Aspects:Professionalism and Efficiency: Multiple reviews highlight the professionalism of the technicians and their efficient handling of tasks. Customers noted that plumbers arrived promptly, worked diligently, and completed jobs quickly, often within the estimated time frames.Quality of Work: Positive reviewers often praised the thoroughness of the work performed. Many felt that the plumbing fixes were done to a high standard, emphasizing satisfaction with repairs and installations, such as toilet replacement and water heater installations.Customer Service: Reviews frequently mention stellar customer service experiences, particularly noting the helpfulness of staff like Katie and Megan. Many customers appreciated quick responses to inquiries and the ability to schedule service on short notice. Negative Aspects:Pricing Concerns: A recurring theme in the negative reviews is frustration with pricing. Several customers felt that the costs were not commensurate with the work performed, particularly highlighting instances where they were charged for more hours than the actual time spent on the job. The term "overcharge" appears in several reviews, indicating feelings of being taken advantage of.Service Limitations and Confusion: A few reviews pointed out issues with service limitations, where technicians either could not perform certain requested tasks or provided misinformation about the services offered. Some customers expressed disappointment when the service promised over the phone did not match what was delivered in person.Quality Control Issues: A number of negative experiences involved instances where the quality of the service did not meet expectations, such as unresolved leaks after service or damage caused during the job. These issues led to dissatisfaction, especially when customers expected higher quality given the cost. In summary, while Columbia Basin Plumbing has its strengths, particularly in terms of speed and customer service, the significant complaint about pricing and service quality indicates an area that the company needs to address to enhance overall customer satisfaction. Read less