Rocket Rooter

The recent reviews for Rocket Rooter reflect a mixed sentiment towards the company's services. While many customers praise the technician Keith for his professionalism, promptness, and thorough work, there are significant complaints about poor service, particularly regarding missed appointments and dissatisfaction with the work quality from other technicians. Overall, the sentiment leans towards p... Read more

The recent reviews for Rocket Rooter reflect a mixed sentiment towards the company's services. While many customers praise the technician Keith for his professionalism, promptness, and thorough work, there are significant complaints about poor service, particularly regarding missed appointments and dissatisfaction with the work quality from other technicians. Overall, the sentiment leans towards positive experiences with Keith but highlights considerable concerns with inconsistent service and dissatisfaction from some customers. In detail, the reviews reveal a divided experience among customers regarding Rocket Rooter. Keith is frequently highlighted as an exceptional employee, noted for his punctuality and skilled plumbing abilities, receiving high recommendations for his efforts in resolving plumbing issues quickly and efficiently. His communication and courteous demeanor also received praise, contributing positively to customer experiences. Conversely, several negative experiences were reported, primarily related to a lack of reliability in scheduling and subpar service quality from other staff members, such as Jim. Some reviewers expressed frustration over missed appointments, excessive charges for inadequate work, and failure to provide follow-up services such as invoices or reimbursement for damages caused during service. The discontent related to the handling of tasks indicates an inconsistency in service across different technicians, which detracts from the company's overall reputation. The reviews highlight a clear distinction between experiences with Keith and those involving other personnel. While Keith's performance seems to embody the standards Rocket Rooter aims for, customer experiences have been marred by issues of negligence and dissatisfaction with certain aspects of service from other team members. This inconsistent quality could impact customer loyalty and future business, warranting the need for the company to address these concerns comprehensively. Read less