Larry

The reviews indicate that Larry's Plumbing Supply is generally well-regarded in the community, particularly for its knowledgeable staff and extensive selection of plumbing parts. Customers often cited specific employees, showing that personal connection plays a significant role in their positive experiences. For instance, Kathy is mentioned multiple times as going above and beyond to assist custom... Read more

The reviews indicate that Larry's Plumbing Supply is generally well-regarded in the community, particularly for its knowledgeable staff and extensive selection of plumbing parts. Customers often cited specific employees, showing that personal connection plays a significant role in their positive experiences. For instance, Kathy is mentioned multiple times as going above and beyond to assist customers, reflecting a culture of customer care tailored to individual needs. Additionally, reviews frequently highlight how staff assist customers in not just finding parts but also in understanding plumbing concepts, which is particularly beneficial for DIY customers who might feel overwhelmed. This supportive approach has garnered many loyal customers who plan to return for their plumbing needs. However, contrasting this positive image, some reviews expose significant concerns regarding customer service consistency. Several reviewers expressed frustration at feeling overlooked or receiving rude treatment from certain staff members, which severely impacted their shopping experience. The stories of being ignored at the store or receiving belittling responses are particularly concerning, as they directly conflict with the otherwise positive sentiment expressed by many. Another notable point is that while most reviews accentuate the expertise available at Larry's, there are exceptions where customers found the assistance lacking, particularly in complex inquiries about less common plumbing setups. Some customers reported being unsuccessful in obtaining the necessary guidance or support they were seeking, which could deter potential customers. In summary, Larry's Plumbing Supply has established a strong reputation built on knowledgeable staff and a commitment to customer satisfaction, particularly for DIY projects. However, they need to address the inconsistency in customer service to enhance the overall experience for all patrons. By ensuring that every customer feels acknowledged and respected, Larry's can continue to build its positive image within the plumbing supply industry. Read less