Harbor

The recent reviews of Harbor Plumbing reveal a highly polarized sentiment among customers. On one hand, there are isolated positive experiences where customers praised the quick assistance provided, particularly in emergencies. For example, one reviewer highlighted a situation where Bob assisted them over the phone, leading to a resolved plumbing issue swiftly. These positive comments indicated ef... Read more

The recent reviews of Harbor Plumbing reveal a highly polarized sentiment among customers. On one hand, there are isolated positive experiences where customers praised the quick assistance provided, particularly in emergencies. For example, one reviewer highlighted a situation where Bob assisted them over the phone, leading to a resolved plumbing issue swiftly. These positive comments indicated effective communication and problem-solving skills under pressure. Conversely, the bulk of the reviews exhibit strong negativity. Several customers expressed outrage over high costs, claiming they were charged exorbitantly for minimal work or unnecessary services. Specifically, instances were noted where clients felt they were misled into believing they required major repairs, only to find these issues resolved quickly at minimal cost by other technicians. Service quality was also heavily criticized, with reports of sloppy workmanship, especially related to plumbing connections that led to leaks. Additionally, there were complaints regarding scheduling and reliability, where appointments were either missed or resulted in poor customer service, further compounding customer frustration. A recurring issue was the perceived arrogance and poor attitude of staff members, especially Bob, who was described as rude and dismissive. Customers noted feeling unheard and unvalued, which significantly impacted their overall experience. Furthermore, some reviewers conveyed distrust towards the company, suggesting that they may have been taken advantage of in terms of service charges or the necessity of certain plumbing work. Overall, while there are commendations for particular employees and their problem-solving abilities, the dominant theme among reviews is dissatisfaction concerning pricing, service reliability, and customer interaction. This points to a critical need for Harbor Plumbing to reassess its customer service approach and potentially reinforce its training on both service quality and communication. Read less