Banghart Plumbing

Several key themes emerge from the reviews of Banghart Plumbing. The company demonstrates strengths in initial customer interactions, with some reviewers specifically noting the quick response times and the professionalism of the staff during the estimate phase. Positive sentiments revolve around the quality of the estimates and the thorough evaluations made by the technicians. However, the revie... Read more

Several key themes emerge from the reviews of Banghart Plumbing. The company demonstrates strengths in initial customer interactions, with some reviewers specifically noting the quick response times and the professionalism of the staff during the estimate phase. Positive sentiments revolve around the quality of the estimates and the thorough evaluations made by the technicians. However, the reviews also reveal a pattern of significant dissatisfaction related to service execution and follow-up care. Issues such as failing to return calls, inadequate communication about service appointments, and incomplete plumbing work augment customer frustrations. For instance, one review specifically mentions being left with unresolved plumbing issues after hiring Banghart Plumbing, leading to a sense of neglect toward their business. Moreover, there is criticism surrounding the sales approach taken by the technician where one customer felt forced to purchase an expensive toilet rather than using one they had already bought. This approach, combined with the lack of clear communication prior to the appointment, has contributed to a perception of poor customer service. In conclusion, the sentiment surrounding Banghart Plumbing is notably split, with commendable attributes flanked by several customer service shortcomings that warrant improvement. Customers highly value reliability and transparency, and enhancing these aspects could significantly improve overall customer satisfaction and trust in the company. Read less