B & L Plumbing Service

The reviews for B & L Plumbing Service paint a picture of a company that is both praised and criticized heavily. It is evident that they have a skilled workforce, specifically technicians like Delainey and Jason, who are frequently cited for their professionalism, thoroughness, and prompt service. Positive reviewers often commend the company for being reliable in emergency situations, and repeat c... Read more

The reviews for B & L Plumbing Service paint a picture of a company that is both praised and criticized heavily. It is evident that they have a skilled workforce, specifically technicians like Delainey and Jason, who are frequently cited for their professionalism, thoroughness, and prompt service. Positive reviewers often commend the company for being reliable in emergency situations, and repeat customers express satisfaction in the quality of work provided over several years. Conversely, a concerning trend emerges from the many negative reviews. Customers frequently report issues regarding customer service, such as rude communication and unresponsiveness. There is a recurring theme of frustration stemming from poor time management; several customers expressed disappointment over delayed arrivals without any prior notification or explanations. Specific cases also indicate that multiple visits were required to fix problems that should have been addressed in the first appointment, leading to feelings of wasted time and money. Price complaints are another significant aspect, with many customers citing potentially exorbitant charges for basic plumbing tasks, often described as price gouging. Some reviewers reported being charged for unnecessary services and parts that they believed should not have been required. This has caused dissatisfaction, particularly among those dealing with home warranty claims, who felt that B & L Plumbing exploited the situation to maximize charges. Moreover, there are multiple reports of inadequate work outcomes, where customers noted that plumbing problems were either misdiagnosed or unresolved, leading to recurring issues. In these cases, customers expressed outrage over the lack of follow-through and accountability on the company's part, further solidifying a sentiment of distrust. Overall, while B & L Plumbing Service appears to possess competent technical staff, their operational issues Read less