Sewer Rat

The majority of the reviews celebrate the efficiency and reliability of Sewer Rat's service. Customers appreciate that the company is prompt, often arriving within an hour of a call, which is particularly valued for emergency situations. The personnel, specifically Dave, have been described as professional and knowledgeable, earning trust for their ability to accurately diagnose plumbing issues an... Read more

The majority of the reviews celebrate the efficiency and reliability of Sewer Rat's service. Customers appreciate that the company is prompt, often arriving within an hour of a call, which is particularly valued for emergency situations. The personnel, specifically Dave, have been described as professional and knowledgeable, earning trust for their ability to accurately diagnose plumbing issues and provide sound advice. This is evident in the feedback appreciating how the team handles various plumbing challenges, often going above and beyond to ensure customer satisfaction without pushing unnecessary upsells. Reasonable pricing is a recurrent theme, as customers consistently mention that the services provided were affordable compared to competitors. This has contributed to a positive overall perception of the company's value. However, one review stands out as a major negative point, highlighting issues with reliability and communication. A customer reported being stood up for appointments twice without any follow-up, causing frustration and inconvenience. This inconsistency in service scheduling presents a contrast to the generally positive experiences expressed by other customers and suggests that the company may need to improve its appointment management and communication methods. In summary, while the reviews overwhelmingly paint Sewer Rat as a trustworthy and effective plumbing service, the occurrence of missed appointments indicates an area that requires attention to ensure customer satisfaction and maintain the company's reputation. Read less