Jonathons Plumbing

The review reveals a range of underlying issues reflecting poorly on Jonathons Plumbing. First and foremost, the technician's arrival without the necessary shim indicates a lack of preparedness and professional standards. This negligence led to the use of subpar materials, such as silicone caulk, instead of performing a proper installation. Moreover, the customer's suspicion of dishonesty indica... Read more

The review reveals a range of underlying issues reflecting poorly on Jonathons Plumbing. First and foremost, the technician's arrival without the necessary shim indicates a lack of preparedness and professional standards. This negligence led to the use of subpar materials, such as silicone caulk, instead of performing a proper installation. Moreover, the customer's suspicion of dishonesty indicates a troubling ethical concern regarding the reporting of job completion with their home warranty company. This not only undermines the trust that customers place in contractors but also raises concerns about transparency in the company's communication with third parties. The most significant grievance expressed in the review is the lack of follow-up service after the initial installation was deemed inadequate. The technician's failure to respond to the customer's request for a proper installation further exacerbates the dissatisfaction, leading to the customer seeking help elsewhere. Overall, the common themes in this review point to a company that has significant room for improvement in preparation, honesty, transparency, and customer service. Read less