Express Septic Service

The reviews for Express Septic Service reveal a strong consensus on several key aspects of their operations:Responsive and Timely Service: Numerous reviewers emphasized the quick response times of Express Septic, particularly in urgent situations. Many mentioned that technicians arrived promptly after calling, with some even available the same day or next morning.Knowledgeable Technicians: Custome... Read more

The reviews for Express Septic Service reveal a strong consensus on several key aspects of their operations:Responsive and Timely Service: Numerous reviewers emphasized the quick response times of Express Septic, particularly in urgent situations. Many mentioned that technicians arrived promptly after calling, with some even available the same day or next morning.Knowledgeable Technicians: Customers frequently remarked on the expertise and professionalism of the technicians. Reviewers appreciated the thoroughness of diagnoses and the willingness of the technicians to explain the workings of septic systems. The educational component of their service was highlighted as a significant positive, with many stating they learned valuable information that would benefit them in the future.Fair Pricing and Honesty: Many clients expressed gratitude for the transparent pricing and honesty exhibited by Express Septic. Several reviews noted experiences where customers received quotes much higher from other companies, only to find that Express was more affordable for the same or better service. This honesty in service was described as rare in their previous experiences with septic service providers.Excellent Customer Service: Overall, customer service was highly praised, with many reviewers describing their interactions with the office staff as friendly and accommodating. One notable comment was regarding how employees went beyond expectations to assist customers, providing detailed advice even before an appointment was confirmed.Issues with Communication and Scheduling: Despite the generally positive sentiment, some individuals experienced problems with communication, particularly regarding appointment confirmations and follow-ups. A few reviews mentioned scheduled appointments being missed without notice, leading to frustration among those customers.Mixed Experiences: While the majority of feedback was favorable, there was a small number of reviews detailing poor encounters, primarily revolving around a specific poor communication experience or unprofessional behavior from staff. However, these were less frequent compared to the overwhelmingly positive experiences shared. In conclusion, Express Septic Service is primarily viewed as a reliable and professional company that takes customer care seriously while providing quality service at reasonable prices. Addressing the noted communication issues could further enhance their reputation and customer satisfaction. Read less