Oso Plumbing

In the reviews analyzed, Oso Plumbing's performance elicits both satisfaction and dissatisfaction among its clients. One review expresses strong dissatisfaction, primarily due to an unusual incident where the plumber lost his iPhone down a toilet pipe, which led to unexpected charges for the time spent retrieving the phone. The customer felt that this incident, coupled with a perceived lack of acc... Read more

In the reviews analyzed, Oso Plumbing's performance elicits both satisfaction and dissatisfaction among its clients. One review expresses strong dissatisfaction, primarily due to an unusual incident where the plumber lost his iPhone down a toilet pipe, which led to unexpected charges for the time spent retrieving the phone. The customer felt that this incident, coupled with a perceived lack of accountability when questioning the final bill, severely tarnished their experience, leading them to decide not to use the service again. Conversely, another review portrays a more positive experience with Oso Plumbing, highlighting Kevin's friendly demeanor and competitive pricing. This reviewer reported a transparent and professional interaction, where an estimate was provided promptly, and the reputable service resulted in a satisfactory outcome. This review stands in stark contrast to the first, suggesting that experiences with Oso Plumbing may vary significantly based on specific circumstances or potentially the individual plumber involved. Another common theme was related to billing practices. One customer noted being charged for what they perceived as unnecessary time spent chatting, leading to a feeling of being overcharged. This sentiment resonates with the previous complainant's concerns about unexpected charges, indicating a possible systemic issue with how time is calculated and communicated. Overall, the combination of these reviews presents a mixed impression of Oso Plumbing. While there are instances of efficient service at reasonable prices, considerable doubts about professionalism, transparency in billing, and customer care need to be addressed to improve their reputation and customer retention moving forward. Read less