Eagle Plumbing and Heating Inc

Positive Customer Experiences: - Several reviews emphasized the professionalism, knowledge, and amicable demeanor of the technicians, particularly Ty. Customers appreciated timely arrivals and effective communication about problems and solutions. - The emphasis on customer safety and satisfaction, as seen in the review where Ty provided a long-term, cost-effective fix instead of pushing for... Read more

Positive Customer Experiences: - Several reviews emphasized the professionalism, knowledge, and amicable demeanor of the technicians, particularly Ty. Customers appreciated timely arrivals and effective communication about problems and solutions. - The emphasis on customer safety and satisfaction, as seen in the review where Ty provided a long-term, cost-effective fix instead of pushing for a more expensive replacement, demonstrates a commitment to ethical customer service.Quick Response Times: - Numerous customers noted the swift action taken by the company, with the ability to come to the site quickly during emergencies being a significant point of satisfaction. Reviewers highlighted prompt responses that alleviated urgent plumbing issues, fostering trust in the company's reliability.Concerns About Inconsistency in Service: - Some reviews pointed out issues with past service quality, particularly in complex installations, such as the gas tankless heater experience. Customers recounted instances where they felt the installations were not up to standard, which not only led to unresolved issues but also diminished their overall confidence in the company's work. - There were complaints about service personnel's attitude, where one reviewer specifically mentioned a technician's reluctance to inspect properly, reflecting potential weaknesses in staff professionalism.Overall Customer Loyalty: - Despite the critiques, several customers indicated they would continue using Eagle Plumbing due to positive past experiences or the reasonable manner in which their complaints were handled, suggesting that the company Read less