Andgar Home Comfort

In the positive reviews, customers consistently praise Andgar for their prompt response times, professionalism of the technicians, and the positive impact of HVAC installations on comfort and energy costs. Customers appreciated the attentiveness and thoroughness of technicians such as Chris, John, Rob, and Ken, who not only performed their tasks efficiently but took the time to explain processes a... Read more

In the positive reviews, customers consistently praise Andgar for their prompt response times, professionalism of the technicians, and the positive impact of HVAC installations on comfort and energy costs. Customers appreciated the attentiveness and thoroughness of technicians such as Chris, John, Rob, and Ken, who not only performed their tasks efficiently but took the time to explain processes and address inquiries, which reflects a strong commitment to customer service. Many customers highlighted the effectiveness of new HVAC systems, with several noting significant improvements in energy efficiency and comfort levels since installation. On the downside, some customers reported significant dissatisfaction with service inconsistencies and communication breakdowns. Issues like missed appointments and inadequate problem solving during maintenance led to noteworthy concerns, particularly when heating systems failed during cold weather. Some reviewers expressed frustration that initial service calls did not adequately resolve their issues, resulting in multiple visits that still did not rectify problems. There were instances where the techs assumed a part was functioning properly, only to later discover deeper issues that had been overlooked. Additionally, while many praised the company for its attentive follow-up and willingness to accommodate schedules, several instances demonstrated a lack of proactive communication after service calls, which eroded trust among some customers. Negative sentiments were particularly evident in reviews describing poor diagnosis and the expectation of additional costs for redoing previously unsatisfactory work. In summary, Andgar Home Comfort is recognized for its knowledgeable and courteous service, as well as effective HVAC installations, but must address recurring issues in service quality and customer communication to harmonize the overall customer experience. The reviews suggest that better scheduling practices and thorough troubleshooting could enhance customer satisfaction and reinforce the company's positive reputation. Read less