Safe and Sound Plumbing

The reviews for Safe and Sound Plumbing highlight several key themes:Professionalism and Expertise: Many customers laud Owen and his team for their professionalism. They described the staff as courteous, knowledgeable, and skilled in their work. Specific praise was given for timely responses, clear communication, and an overall personable demeanor.Quality of Work: Positive reviews emphasized the h... Read more

The reviews for Safe and Sound Plumbing highlight several key themes:Professionalism and Expertise: Many customers laud Owen and his team for their professionalism. They described the staff as courteous, knowledgeable, and skilled in their work. Specific praise was given for timely responses, clear communication, and an overall personable demeanor.Quality of Work: Positive reviews emphasized the high quality of the work provided, particularly in significant projects like repiping and installation of water filtration systems. Customers expressed satisfaction with the precision and thoroughness of the plumbing jobs performed, including complex installations.Responsive Service: Multiple reviews noted that Owen was quick to respond to calls and often rearranged his schedule to accommodate urgent plumbing needs. Customers appreciated the effort to provide timely estimates and consultations, along with follow-up services.Trust and Reliability: Many reviewers described their long-standing relationship with the company, indicating a sense of trust in Owen's expertise and integrity. For new clients, referrals played a significant role in their decision to choose Safe and Sound Plumbing.Price Concerns and Communication Issues: On the flip side, there were reviews expressing dissatisfaction regarding unexpected charges and a lack of communication. A few customers noted feeling blindsided by sudden increases in estimates or being left without timely updates on their projects. One review highlighted significant issues with project delays and poor customer service, resulting in a loss of trust.Positive Referrals: The company seems to have benefited from positive word-of-mouth, as several clients mentioned hiring them based on recommendations from friends or contractors, reflecting a strong community presence. In conclusion, while Safe and Sound Plumbing predominantly earns favorable remarks regarding their service and expertise, addressing some communication gaps and transparency around pricing may enhance customer satisfaction further. Read less