Aquasense

The reviews for Aquasense highlight an overarching theme of polarizing customer experiences.Positive Service Experiences: Many customers who have been with Aquasense for years laud their technicians for competency and efficiency. Specific technicians, such as Bart and Dan, received particular praise for their technical knowledge, friendliness, and thorough service, which often leads to repeat busi... Read more

The reviews for Aquasense highlight an overarching theme of polarizing customer experiences.Positive Service Experiences: Many customers who have been with Aquasense for years laud their technicians for competency and efficiency. Specific technicians, such as Bart and Dan, received particular praise for their technical knowledge, friendliness, and thorough service, which often leads to repeat business. Positive sentiments typically stem from successful problem-solving experiences and the personal attention technicians provide. Many customers express satisfaction with the results and appreciate the communication about their services.Customer Service Issues: A significant concern raised in various reviews is the lack of effective communication from the customer service department. Multiple reviewers reported frustrations over unreturned calls and delays in receiving estimates or follow-ups. Particularly, the repair department was singled out as a recurring problem area, leading to considerable dissatisfaction.Financial Concerns: Several reviewers feel that the pricing practices at Aquasense are not transparent, with hidden fees and unexpected costs after service calls. The perception of overcharging for services Read less