The Master Plumber

The reviews reflect a critical divide in experiences with The Master Plumber. The majority of feedback centers around poor communication, unprofessional behavior, and unreliability. Customers report that appointments were scheduled but not honored, with some detailing situations where they were left without service after paying deposits. Instances where the plumber, Jason, failed to show up, did n... Read more

The reviews reflect a critical divide in experiences with The Master Plumber. The majority of feedback centers around poor communication, unprofessional behavior, and unreliability. Customers report that appointments were scheduled but not honored, with some detailing situations where they were left without service after paying deposits. Instances where the plumber, Jason, failed to show up, did not respond to calls or texts, or attempted to collect payment under dubious circumstances were frequently mentioned. These experiences culminated in feelings of betrayal and distrust, as several clients expressed concern over lost deposits and the lack of accountability from the business. Conversely, there are a few positive testimonials where customers appreciated the promptness of service during urgent plumbing crises, such as clogged toilets. In these instances, Jason was recognized for his quick response and effectiveness in resolving issues, rendering him a "go-to" choice for emergency scenarios for those specific customers. Common findings reveal:Communication Issues: Frequent complaints about delayed or absent communication, particularly concerning appointments and follow-ups.Reliability Concerns: Multiple instances of no-shows, which left customers dissatisfied and stranded.Mixed Service Quality: While some customers had satisfactory experiences during emergencies, the overwhelming majority reported significant issues related to unprofessional conduct and service failure.Financial Discontent: Many customers expressed frustration over paying upfront fees without receiving the promised services, leading to distrust in the business. Overall, while The Master Plumber has demonstrated the capacity to respond effectively in moments of urgent need, the broader pattern of negative experiences suggests that prospective customers should approach with caution. Read less