Standard Plumbing Sewer & Drain

The reviews reveal a stark division in customer experiences with Standard Plumbing, with some positive feedback underscoring effective service for straightforward plumbing issues. However, a significant portion of customers reported severe dissatisfaction, citing issues like repeated failed repairs, unprofessionalism, and a lack of accountability from the company. Many customers shared experiences... Read more

The reviews reveal a stark division in customer experiences with Standard Plumbing, with some positive feedback underscoring effective service for straightforward plumbing issues. However, a significant portion of customers reported severe dissatisfaction, citing issues like repeated failed repairs, unprofessionalism, and a lack of accountability from the company. Many customers shared experiences of having plumbing problems inadequately addressed, leading to further damage or the need for costly repairs from other service providers. Common themes among the negative reviews include:Repeated Ineffectiveness: Several customers mentioned multiple visits by plumbers without satisfactory resolutions, particularly for complex issues like water heater failures or improper sewer line installations.Customer Service Concerns: Frustrations were often aimed at staff behavior, including rudeness and perceived lack of professionalism, which marred the customer experience significantly.Delay and Communication Issues: Long wait times for parts and poor follow-up on promised estimates created an atmosphere of distrust. Customers reported difficulty in reaching them and delays in service appointments.Quality of Work: Many reviews highlighted concerns about the quality of repairs and installations, with multiple claims of work needing to be redone by other plumbing professionals, indicating inadequate skills or care during service. On the flip side, a smaller segment of reviews commended the company for quick responses and efficient service, particularly for simpler jobs or urgent repairs. Some customers noted a beneficial experience when encountering knowledgeable staff who diligently worked to resolve issues, often celebrating their professionalism. Overall, the broad sentiment suggests that while Standard Plumbing may have strengths in customer responsiveness, significant and systematic improvements are needed in both service quality and employee conduct to restore customer confidence and satisfaction. Read less