Sonny

In the recent reviews for Sonny's Mechanical Services, two primary sentiments emerge: praise for the quality of work and frustration with service reliability. Positive sentiments are reflected in the reviews that commend the technician's skill, particularly calling out Ben for his efficient handling of an emergency HVAC issue. Customers appreciated his clear communication about repairs and felt ... Read more

In the recent reviews for Sonny's Mechanical Services, two primary sentiments emerge: praise for the quality of work and frustration with service reliability. Positive sentiments are reflected in the reviews that commend the technician's skill, particularly calling out Ben for his efficient handling of an emergency HVAC issue. Customers appreciated his clear communication about repairs and felt confident about the solutions provided. The sentiment surrounding pricing is generally favorable, as customers noted that while they are not the cheapest, the service offers reasonable rates considering the quality of work performed. However, a significant portion of the feedback highlights severe concerns regarding the company's reliability. Multiple customers reported long delays, with instances of no-shows and a lack of proactive communication about appointment statuses. One reviewer pointed out that they were referred to another service after an extended wait, underlining frustrations with staffing issues and prioritization of service requests. In summary, while Sonny's Mechanical Services is recognized for delivering quality HVAC work when they manage to fulfill appointments, systemic issues with staffing and communication have resulted in dissatisfaction among customers. Those seeking reliable service without the uncertainty of delays may find this company a gamble. Read less