Rob Bertolino Plumbing & Heating

The reviews indicate a strong trend of customer satisfaction with several key themes emerging. Prompt service is a consistent highlight; multiple customers appreciated the swift response times, often noting that technicians arrived within a short interval after their call. The professionalism and courtesy of the staff, especially Tony and Jason, were also frequently mentioned, enhancing the overal... Read more

The reviews indicate a strong trend of customer satisfaction with several key themes emerging. Prompt service is a consistent highlight; multiple customers appreciated the swift response times, often noting that technicians arrived within a short interval after their call. The professionalism and courtesy of the staff, especially Tony and Jason, were also frequently mentioned, enhancing the overall positive customer experience. Another common finding is the trustworthiness of the company. Many clients felt reassured by the honest approach taken by the technicians, particularly in scenarios where they could have exploited the situation for higher charges but chose instead to provide straightforward guidance about the issues. This honesty is a significant factor that resonates with customers and encourages repeat business. On the other hand, the review mentioning unexpected high costs serves as a reminder of the importance of clear communication regarding pricing prior to undertaking work. While this review expressed disappointment towards the billing, it appears to be an outlier compared to the rest, which predominantly focus on the value of service received. Overall, Rob Bertolino Plumbing & Heating seems to be viewed favorably by its customers, with indications that the company has a strong foundation of reliable service, albeit with a need for better pricing transparency to enhance overall customer satisfaction. Read less