Perez Enterprizes

The analysis of the reviews for Perez Enterprises reveals several consistent issues affecting customer experiences:Communication Failures: A significant number of reviewers noted poor communication both in scheduling and during installations. Many expressed frustration over not receiving timely updates, with a majority feeling that the company did not value their time. Instances of being left wait... Read more

The analysis of the reviews for Perez Enterprises reveals several consistent issues affecting customer experiences:Communication Failures: A significant number of reviewers noted poor communication both in scheduling and during installations. Many expressed frustration over not receiving timely updates, with a majority feeling that the company did not value their time. Instances of being left waiting for appointments or receiving no follow-up were common.Professionalism and Attitude: Multiple reviewers remarked on the unprofessional behavior of the installers, citing rudeness and discomfort during interactions. Many described experiences where technicians displayed anger or dismissiveness, leading to a challenging and uncomfortable customer experience. In contrast, a few reviews mentioned friendly and professional technicians, suggesting inconsistency in staff demeanor.Installation Issues: Many customers reported problems with installations, ranging from improper fittings to incomplete jobs. There were also complaints about additional charges not disclosed upfront, which led to further dissatisfaction. Several reviews highlighted that the technicians failed to clean up after themselves, leaving behind debris or materials from installations.Responses to Complaints: Reviewers expressed frustration when they sought redress for poor service, emphasizing that management and administrative staff did not effectively address their concerns. There are instances where customers felt their complaints were disregarded or met with hostility, further deteriorating their trust in the company.Mixed Experiences: While most reviews lean negative, there are a few positive mentions about specific technicians or customer service representatives, indicating that individual interactions could differ widely. This suggests a lack of consistent training and standards throughout the organization.Reputation with Partner Retailers: Many reviews mentioned the relationship between Perez Enterprises and retail giants like Home Depot and Lowe's. Customers frequently cautioned others against using these retailers for installations due to their reliance on Perez Enterprises, indicating that they might reconsider future purchases from stores aligning with this contractor. In conclusion, Perez Enterprises is facing significant challenges regarding customer satisfaction, with high instances of complaints related to communication, professionalism, and installation quality. These factors contribute to an overall negative perception, which may affect ongoing partnerships with major retailers. Future improvement in training and communication may help restore customer trust and satisfaction. Read less