Norfolk Air Heating, Cooling, Plumbing & Electrical

The reviews reveal a stark contrast in customer experiences with Norfolk Air Heating, Cooling, Plumbing & Electrical. On the positive side, many customers enjoy the professionalism and courtesy exhibited by the technicians. Reviews often highlight the polite nature of both the scheduling staff and the field technicians, with remarks about their punctuality, thoroughness, and knowledgeable service.... Read more

The reviews reveal a stark contrast in customer experiences with Norfolk Air Heating, Cooling, Plumbing & Electrical. On the positive side, many customers enjoy the professionalism and courtesy exhibited by the technicians. Reviews often highlight the polite nature of both the scheduling staff and the field technicians, with remarks about their punctuality, thoroughness, and knowledgeable service. Customers appreciate the attention to detail, such as taking precautions to maintain cleanliness in their homes during service visits. Conversely, a substantial number of negative reviews focus on perceived overcharging, unclear pricing structures, and questionable business practices. Customers express frustration over high service costs, particularly regarding routine work, diagnostic fees, and the prices for parts and repairs that are significantly higher than competitors. This has led to sentiments of distrust towards the company's practices, with accusations of upselling unnecessary repairs and maintaining a lack of transparency regarding service agreements and costs. Some users noted a pattern of service calls that ended with high charges for simple repairs, leading many to question the integrity of the company. Several reviews specifically mention dissatisfaction with the response to complaint resolutions, citing poor communication from management, which exacerbates customers' negative feelings toward the company's service. Some customers report being kept on hold or having to chase after promised follow-ups with no resolutions, fueling a belief in systematic inefficiencies within the organization. Despite these concerns, a few reviews stand out for promoting a more favorable outlook, highlighting positive service encounters that reinforce the importance of individual technician performance. In particular, satisfied customers often recount their pleasant interactions with specific technicians, indicating that individual employee conduct can significantly influence customer perceptions. Moreover, the company's strategy of incentivizing positive reviews with monetary or charitable donations stems criticism for potentially skewing the perceived customer satisfaction and raises questions about the authenticity of the high ratings received on review platforms. The general consensus among reviewers is to approach Norfolk Air with caution, and to ensure thorough research on pricing and necessary repairs before proceeding with services. Read less