Michael & Son Services Chesapeake

A substantial portion of the reviews highlights commendable aspects of the service provided by Michael & Son. Customers frequently mention the professionalism and friendly demeanor of technicians, which indicates effective training and commitment to customer service. Technicians such as Zach, Hunter, Jacksson, and others were frequently described as knowledgeable and much appreciated for their inf... Read more

A substantial portion of the reviews highlights commendable aspects of the service provided by Michael & Son. Customers frequently mention the professionalism and friendly demeanor of technicians, which indicates effective training and commitment to customer service. Technicians such as Zach, Hunter, Jacksson, and others were frequently described as knowledgeable and much appreciated for their informative and caring approach, making customers feel valued and respected. This speaks to the company's potential strength in staff performance and technical capability. However, a consistent pattern of discontent emerges regarding the pricing structure and transparency related to service fees. Many customers felt that the cost of service was disproportionately high, particularly when they experienced upselling tactics for additional services or equipment. There were multiple mentions of charges such as a $69 diagnostic fee which some found excessive or misleading. Instances of customers feeling pressured to accept costly repairs or services also contributed to an overall perception of being taken advantage of, which was a major point of frustration among reviewers. Scheduling and communication issues were another area of concern. A notable number of customers reported experiences of appointments being canceled or rescheduled without notification, leaving them feeling ignored or undervalued. Delays in technician arrivals and inadequate follow-ups from management further compounded these frustrations. It seems that while many technicians delivered outstanding individual service, the overarching coordination and responsiveness of customer service are less reliable, hurting the overall customer experience. Though several customers shared renewed satisfaction after direct communication with management or resolution of issues, the repeated need for customer engagement points to systemic weaknesses within the company's operational processes. A proactive approach to scheduling and clearer communication of terms could significantly improve overall reviews. In conclusion, while Michael & Son Services Chesapeake has capable and friendly technicians who have left a positive impression on many customers, the issues related to pricing, communication, and scheduling need immediate attention for the company to solidify its reputation and enhance its customer service approach. Addressing these concerns would effectively balance the positive technician experiences with a management structure that supports customer satisfaction comprehensively. Read less