Mason & Son Plumbing & Heating

The recent reviews for Mason & Son Plumbing & Heating indicate a largely positive sentiment among customers, highlighting their professionalism, good communication, and fair pricing. Many reviewers praised the friendly demeanor of both the reception and technicians, which contributed to a comfortable experience, especially for those in urgent situations. Several clients expressed satisfaction with... Read more

The recent reviews for Mason & Son Plumbing & Heating indicate a largely positive sentiment among customers, highlighting their professionalism, good communication, and fair pricing. Many reviewers praised the friendly demeanor of both the reception and technicians, which contributed to a comfortable experience, especially for those in urgent situations. Several clients expressed satisfaction with prompt service and thorough resolutions to their plumbing issues. However, a few reviews noted concerns regarding pricing transparency and scheduling mix-ups, which could suggest areas for improvement. Overall, the majority of feedback reflects a high level of customer satisfaction and a likelihood of repeat business. In detail, customers frequently noted the friendly and helpful service they received, especially from the technicians like Dave, Justin, and Robert, who were recognized for their professionalism and knowledge. Instances of technicians going above and beyond, such as providing quick assessments during emergencies or offering follow-up care, were particularly appreciated. Customers also reported value for money, with many stating that the charges were less than expected for quality work. Positive comments surrounded the effectiveness of repairs, especially for older homes with unique plumbing challenges, where other service providers had been less successful. However, there were notable complaints, including issues with appointment scheduling and price increases that left some customers feeling taken advantage of. The experience of being charged for two technicians when one could not fit in a crawlspace was another specific complaint that might reflect a need for improved operational communications. Overall, while the company enjoys a strong reputation for quality work and customer service, attention to scheduling and clearer communication regarding pricing could enhance their service even further. Read less