Lanthorn Plumbing

A recurring theme in the reviews is the promptness and friendliness of the scheduling and initial service interactions, particularly praised were Dawn's scheduling abilities and professional conduct from other staff members in certain instances. This points toward a commendable aspect of their customer service that many customers appreciated when timing was critical, such as during emergencies. C... Read more

A recurring theme in the reviews is the promptness and friendliness of the scheduling and initial service interactions, particularly praised were Dawn's scheduling abilities and professional conduct from other staff members in certain instances. This points toward a commendable aspect of their customer service that many customers appreciated when timing was critical, such as during emergencies. Conversely, a significant number of reviews reflect negative sentiments around the quality of the plumbing work performed. Customers reported issues ranging from improper installation to additional charges that were not initially agreed upon. This has led to feelings of frustration, with some customers feeling misled or taken advantage of, particularly regarding unexpected costs and incomplete work. Several reviews indicated a lack of follow-through from the company, particularly in critical situations, where customers felt abandoned after initial contact. Instances of poor communication, particularly not receiving callbacks or proper updates, amplified customer dissatisfaction. Furthermore, while some customers described their technicians as having good technical skills, others described incidents involving unprofessional behavior, including alleged intoxication and rudeness, which severely impacted their trust in the company. Collectively, the reviews indicate a polarized experience with Lanthorn Plumbing. While they are recognized for their quick response times and initially pleasant interaction, significant concerns regarding quality of work, communication failures, and professional integrity remain prevalent among a substantial portion of customers. This disparity suggests that while the company may excel in certain areas, a need for consistency in service delivery and follow-up practices is essential for improving overall customer satisfaction going forward. Read less