Overview of Company Customer Sentiment Analysis in January
Kellam Mechanical's recent reviews depict a company with a strong positive reputation for customer service, technical expertise, and responsiveness. Many customers express satisfaction with the promptness and professionalism of the technicians, often highlighting specific individuals who provided exceptional service. The company is commended for its integrity, especially in ensuring customer conce... Read more
Kellam Mechanical's recent reviews depict a company with a strong positive reputation for customer service, technical expertise, and responsiveness. Many customers express satisfaction with the promptness and professionalism of the technicians, often highlighting specific individuals who provided exceptional service. The company is commended for its integrity, especially in ensuring customer concerns are addressed without overcharging or upselling unnecessary services. However, there are notable complaints, particularly regarding unexpected price increases and poor communication experiences. Overall, while many customers are loyal and recommend Kellam Mechanical, a minority voice dissatisfaction that signals room for improvement in certain areas of service and transparency. Read less
Overview of Company Customer Sentiment Analysis in January
The majority of reviews for Kellam Mechanical reflect a high level of satisfaction with their services, particularly with the professionalism and courtesy of their technicians. Customers frequently mention individual technicians by name, often praising them for their thoroughness, friendliness, and ability to explain technical issues clearly. For instance, technicians like DJ, Morgan, and Gage wer... Read more
The majority of reviews for Kellam Mechanical reflect a high level of satisfaction with their services, particularly with the professionalism and courtesy of their technicians. Customers frequently mention individual technicians by name, often praising them for their thoroughness, friendliness, and ability to explain technical issues clearly. For instance, technicians like DJ, Morgan, and Gage were specifically highlighted for their exceptional service, creating trust and rapport with clients. Many customers appreciate the company Read less