Jim Bertolino & Son Plumbing and Drain Service

The reviews illustrate a substantial divide in customer experiences with Jim Bertolino & Son Plumbing and Drain Service. Positive sentiments heavily prevail among the majority of reviewers. Common themes include:Honesty and Professionalism: Many customers commend Jim for his honesty in diagnostics and pricing. His straightforward communication regarding what repairs are necessary, without upselli... Read more

The reviews illustrate a substantial divide in customer experiences with Jim Bertolino & Son Plumbing and Drain Service. Positive sentiments heavily prevail among the majority of reviewers. Common themes include:Honesty and Professionalism: Many customers commend Jim for his honesty in diagnostics and pricing. His straightforward communication regarding what repairs are necessary, without upselling unnecessary services, has garnered high praise, with clients feeling educated rather than pressured.Responsiveness and Quick Service: A recurring point is Jim's ability to respond quickly to urgent issues, often providing same-day service for emergencies, which customers greatly appreciate. These positive experiences often translate into high recommendation rates, with satisfied clients eager to refer him to friends and family.Thoroughness and Quality Work: Customers highlighted Jim's thoroughness in explaining the plumbing problems and offering solutions, along with the effectiveness of his repairs. Many reviews mentioned that clients felt comfortable and informed about the work being done in their homes. Contrastingly, negative sentiments were voiced by a significant minority:Pricing Concerns: Several customers expressed dissatisfaction with costs, feeling that they were overcharged compared to competitors. Instances of high service fees and additional charges made some feel that they did not receive the value commensurate with the expenditures.Service Execution and Communication Issues: Some reviewers reported unsatisfactory experiences with follow-ups or felt that their problems weren't adequately addressed. In particular, issues with delayed communication after services were performed were highlighted, which led to frustration.Unsatisfactory Problem Resolution: Some negative reviews indicated that Jim's solutions, such as needing expensive replacements, either didn Read less