Hampton Roads Home and Commercial Services

The reviews can be categorized into positive, neutral, and negative sentiments, with the overwhelming majority being positive. Key positive aspects highlighted by customers include:Prompt Service and Responsiveness: Multiple reviewers noted the swift response times, often receiving service the same day or within a short time frame of calling. This responsiveness was crucial for customers facing ur... Read more

The reviews can be categorized into positive, neutral, and negative sentiments, with the overwhelming majority being positive. Key positive aspects highlighted by customers include:Prompt Service and Responsiveness: Multiple reviewers noted the swift response times, often receiving service the same day or within a short time frame of calling. This responsiveness was crucial for customers facing urgent plumbing issues.Professionalism and Knowledge: The technicians received consistent praise for their professionalism, courtesy, and ability to explain problems and procedures clearly. Customers felt educated about the work being done, which enhanced their overall experience.Quality of Work: The quality and thoroughness of the repair work were frequent points of praise, with reviewers reporting successful resolutions to their plumbing and electrical issues. Words like "excellent," "great job," and "high quality" were commonly used to describe the service provided.Fair Pricing: Many reviews endorsed Cecilia's transparent and competitive pricing, with several customers mentioning that their rates were more reasonable compared to competitors. This transparency greatly contributed to customer satisfaction, particularly among first-time homeowners.Customer Service: Several reviewers emphasized the high level of customer service, appreciating that technicians took time to engage with them and respect their homes, such as taking off shoes before entering. On the flip side, a few reviews did point out areas where improvement is needed:Communication Issues: One review specifically mentioned a lack of communication regarding the timing of a service call, which led to some confusion and frustration. This indicates a need for better notification processes when scheduling appointments.Cleanliness After Service: A couple of customers noted that while the quality of work was high, the technicians left some mess behind after completing repairs. Detailed attention to post-service cleanliness could enhance overall customer satisfaction further.Handling of Multiple Job Quotes: One review expressed dissatisfaction with a perceived lack of professionalism when another technician showed up unannounced, as the customer was already receiving service from another company. This suggests a need for clearer protocols in such situations to manage customer expectations better. In conclusion, Hampton Roads Home and Commercial Services has a strong reputation rooted in efficient service, skilled technicians, and transparent pricing, though addressing minor communication and cleanliness issues could further enhance their customer satisfaction levels. Read less