Ellsworth Plumbing & Heating

The reviews for Ellsworth Plumbing & Heating indicate a divided sentiment, with some customers praising the knowledgeable staff at their storefront while others express frustration with the plumbing services and professionalism. Positive comments highlight the sales team's expertise and helpfulness, making the storefront a recommended location for parts. Conversely, significant dissatisfaction ari... Read more

The reviews for Ellsworth Plumbing & Heating indicate a divided sentiment, with some customers praising the knowledgeable staff at their storefront while others express frustration with the plumbing services and professionalism. Positive comments highlight the sales team's expertise and helpfulness, making the storefront a recommended location for parts. Conversely, significant dissatisfaction arises from their plumbing service, marked by unfulfilled appointments, poor communication, and perceived overpricing. Overall, the company seems to excel in retail service but struggles with its plumbing operations, leading to a negative experience for many customers. Detailed Sentiment Analysis: The reviews reflect a distinct dichotomy in customer experiences with Ellsworth Plumbing & Heating. Several reviewers commend the storefront for its knowledgeable and helpful employees, likening their service favorably against larger home improvement chains like Home Depot and Lowe's. The ability of the staff to quickly identify and match plumbing parts has particularly impressed customers, making it a go-to place for specialized needs. However, the plumbing service has drawn sharp criticism. Reviewers describe experiences marked by unprofessionalism, including missed appointments and a lack of communication. One reviewer noted that they received no notification about delays, which contributed significantly to their frustration. Additionally, the treatment received from the phone staff has been described as disrespectful and unfriendly, leading to customer dissatisfaction. Concerns about the quality of the work performed were also mentioned, with negative comments on cleanliness and worker behavior Read less