Atlantic Plumbing Heating & Air Conditioning

Across the shared reviews, several key themes emerge regarding customer experiences. Generally, customers express high levels of satisfaction with Atlantic Plumbing. Many highlight the quality of work as "outstanding," appreciating the technicians' professionalism and attention to detail. A recurring positive note is the technicians' willingness to explain the processes and answer questions, which... Read more

Across the shared reviews, several key themes emerge regarding customer experiences. Generally, customers express high levels of satisfaction with Atlantic Plumbing. Many highlight the quality of work as "outstanding," appreciating the technicians' professionalism and attention to detail. A recurring positive note is the technicians' willingness to explain the processes and answer questions, which reassures customers and builds trust. Moreover, there are commendations for the company's responsive customer service, especially with the ability to schedule same-day appointments, which participants found particularly impressive when emergencies were reported. Customers also appreciate the fixed-price billing approach, giving a sense of fairness and transparency in the charges. However, a segment of reviews reflects dissatisfaction with the scheduling and communication process. Some customers experienced no-shows without adequate follow-up or resolution when they reached out multiple times. This led to frustration, as customers expected prompt service but instead faced delays and poor communication. While most feedback is favorable and intends to recommend Atlantic Plumbing for future needs, there are critical comments indicating issues that could deter customers, such as the handling of appointments and follow-ups. A few customers felt neglected in their communication attempts, leading to an overall negative sentiment towards customer service aspects. In summary, while Atlantic Plumbing Heating & Air Conditioning boasts many positive attributes that enhance customer satisfaction, striving for better communication and reliability in scheduling would significantly improve the overall sentiment and customer retention. Read less