Atlantic Heating and Cooling

A majority of the reviews express frustration with the company's response times and professionalism. Customers frequently note issues with communication, including no-shows for appointments and a lack of follow-through on service requests. One review specifically mentions a wasted morning waiting for a service estimate that never materialized, reflecting poorly on the company's reliability and com... Read more

A majority of the reviews express frustration with the company's response times and professionalism. Customers frequently note issues with communication, including no-shows for appointments and a lack of follow-through on service requests. One review specifically mentions a wasted morning waiting for a service estimate that never materialized, reflecting poorly on the company's reliability and commitment to customer service. Furthermore, there are reports of being charged substantial amounts for minimal service, such as a brief inspection without an attempt to resolve the underlying issue. This has led to feelings of being overcharged and dissatisfaction with the perceived value of the service provided. Corporate accountability was called into question through comments about disputes over service charges and rudeness encountered in customer communications. One reviewer details a frustrating back-and-forth regarding a work order that resulted in unexpected charges and a lack of adherence to specific instructions, indicating significant weaknesses in internal communication processes. Nevertheless, there are a few positive mentions of the company, particularly highlighting the professionalism of the crew and their involvement in local community support. However, these positive aspects do not significantly balance out the numerous complaints regarding service and communication failures. Overall, prospective customers might approach Atlantic Heating and Cooling with caution, based on the current trends in customer feedback. Read less