Absolute Plumbing OBX

Positive Experience with Service Quality: - Multiple reviews indicate that customers were pleased with the service quality provided by Absolute Plumbing OBX. The response time to emergencies was highlighted as quick and efficient, reducing client stress during plumbing crises. For instance, one reviewer specifically noted the speed of response to a leak under their kitchen and appreciated the ... Read more

Positive Experience with Service Quality: - Multiple reviews indicate that customers were pleased with the service quality provided by Absolute Plumbing OBX. The response time to emergencies was highlighted as quick and efficient, reducing client stress during plumbing crises. For instance, one reviewer specifically noted the speed of response to a leak under their kitchen and appreciated the professionalism of the technician who arrived.Staff Professionalism and Kindness: - Reviewers expressed satisfaction with the behavior and attitude of the staff. A particular mention is made of the kindness shown by office staff and technicians, emphasizing a personal approach that enhances the customer experience. The gesture of gifting toilet paper during a customer's difficult time was notably appreciated and reflects the company's dedication to customer service.Concerns Over Pricing: - A significant number of reviews cite issues with pricing. Some customers felt that the charges for the plumbing services were excessively high, especially when compared to their initial expectations. This issue appears particularly pronounced among property owners who felt they were taken advantage of, resulting in a heightened sense of distrust. Several reviewers noted a lack of transparency in pricing and some expressed regret for not seeking more clarity before the work commenced.Mixed Recommendations: - While many reviewers express a willingness to recommend Absolute Plumbing OBX due to positive interactions, some caution future customers to be vigilant about pricing and to seek detailed estimates before proceeding with work. The dichotomy between excellent service and pricing concerns presents prospective customers with a dilemma that may influence their decision-making.Overall Reliability: - Despite the criticisms regarding costs, the overarching sentiment from multiple reviews reflects a sense of reliability and trust in the company's ability to deliver timely and effective plumbing solutions. Customers indicated they would consider opting for Absolute Plumbing OBX for future plumbing needs, albeit with a careful approach regarding cost discussions. In conclusion, while Absolute Plumbing OBX demonstrates strengths in service delivery and customer relations, the concerns about pricing and transparency need careful attention to strengthen overall customer satisfaction and trust moving forward. Read less