A-1 American Services

The reviews for A-1 American Services reveal a consistent pattern of dissatisfaction, primarily revolving around the following themes:Overpricing: A significant proportion of customers expressed shock at the prices quoted for relatively simple repairs, often stating that they would have paid far less for similar services elsewhere. Instances of charges reaching $600 to $1,100 for minor service cal... Read more

The reviews for A-1 American Services reveal a consistent pattern of dissatisfaction, primarily revolving around the following themes:Overpricing: A significant proportion of customers expressed shock at the prices quoted for relatively simple repairs, often stating that they would have paid far less for similar services elsewhere. Instances of charges reaching $600 to $1,100 for minor service calls or repairs, which could be done for a fraction of that amount by competitors, were frequently mentioned. Customers felt that they were being taken advantage of, particularly during emergency situations when they had limited options.Poor Customer Service: Numerous reviews cite disappointing interactions with the company's customer service, including rude or dismissive responses to complaints and frustrations regarding the reliability of service scheduling. Many customers reported waiting extensively for appointments with no follow-up communication or resolution for their issues. This has led to a considerable perception of unprofessionalism and a lack of accountability from the staff.Completion of Work and Follow-Up Issues: Several reviewers mentioned that technicians failed to complete jobs adequately, required multiple visits to rectify issues, or left behind problems unresolved. Many customers noted dissatisfaction with the lack of communication about follow-up visits, as well as frustrations with technicians who did not arrive as scheduled.Inconsistent Quality of Service: While some customers noted positive experiences with particular technicians, these were overshadowed by the negative reports regarding the majority of interactions. Positive comments tended to reference specific technicians who showed professionalism and skill, but the overall review tone suggests that these instances are not representative of the company's practices as a whole.Credibility Concerns: Customers have raised alarms regarding the company's advertising and reputation management practices. Some feel that the company misleads consumers with attractive marketing that does not reflect their actual service quality and pricing practices. Several reviews noted that positive experiences were overshadowed by an overwhelming number of negative interactions, and many customers pledged to share their unpleasant experiences with others to prevent them from facing similar issues. Overall, the reviews for A-1 American Services strongly indicate that customers feel they have been overcharged and ill-treated, leading to a significant loss of trust in the company's integrity and reliability in providing home service repairs. Read less