S J Conner & Sons, Inc

Several key themes emerged from the reviews, indicating that customer experiences with S.J. Conner & Sons, Inc. are largely negative. A significant number of customers reported issues with billing and transparency, feeling overcharged for services that were either incomplete or not effectively rendered. For example, multiple customers noted being charged excessively for minimal or incomplete repai... Read more

Several key themes emerged from the reviews, indicating that customer experiences with S.J. Conner & Sons, Inc. are largely negative. A significant number of customers reported issues with billing and transparency, feeling overcharged for services that were either incomplete or not effectively rendered. For example, multiple customers noted being charged excessively for minimal or incomplete repairs, with one customer arguing they were billed nearly $2100 after little work was done. Customer service emerged as a critical pain point, with numerous reviews highlighting rude and unhelpful interactions with staff, particularly regarding billing inquiries. One user specifically described a challenging experience with the receptionist, attributing rudeness to a lack of professionalism in handling customer concerns. This sentiment was echoed in several reviews, which described the office staff as lacking organization and responsiveness, leading many customers to feel neglected or frustrated. On the other hand, there were instances where customers expressed appreciation for the technicians' professionalism and speedy response times during emergencies, suggesting that while the service and technicians may be competent, the management and administrative aspects of the company appear to falter. Some reviews show a divide where certain customers report great experiences with prompt service, while many others have faced significant delays and a lack of follow-through on appointments or services promised. The issue of accountability was also raised, with customers mentioning instances of faulty work and repeated visits required to address the same problem with no resolution. This led to anger and distrust toward the company, with several reviewers stating their intent to seek legal action or explicitly advising against hiring the company. In summary, while there are favorable mentions concerning S.J. Conner & Sons' technical service in emergencies, the overarching sentiment relates to poor communication, billing practices, and unfavorable customer support, resulting in a substantial number of dissatisfied customers. Read less