J-Rock Plumbing

The reviews for J-Rock Plumbing reveal a divide in customer experiences, demonstrating that while some clients have faced significant challenges with the company, others have left very favorable feedback.Negative Experience: One reviewer, Mary J., reported a frustrating experience when attempting to handle an emergency plumbing issue late in the evening. The impression given was that the company d... Read more

The reviews for J-Rock Plumbing reveal a divide in customer experiences, demonstrating that while some clients have faced significant challenges with the company, others have left very favorable feedback.Negative Experience: One reviewer, Mary J., reported a frustrating experience when attempting to handle an emergency plumbing issue late in the evening. The impression given was that the company did not live up to its claim of being a 24-hour service, as repeated calls went unanswered, leading her to seek services elsewhere. This indicates a significant gap in communication and customer support during emergencies, which could lead to a loss of clients in urgent situations.Positive Experience: In contrast, another reviewer praised a technician who was dispatched through a home warranty service. This customer highlighted the technician's responsiveness, reliability, and thoroughness, enhancing the overall perception of the company. This experience also emphasized that when customers receive timely and attentive service, satisfaction levels increase significantly. The technician's willingness to go above and beyond Read less