At Your Service Home Repair

The reviews present a dichotomy where exemplary service coexists with notable concerns around pricing and contractual clarity. On one hand, several reviewers mentioned the competence and diligence of the technicians, specifically highlighting their ability to resolve issues effectively and their politeness in interactions. The acknowledgment of a technician spending additional time without chargin... Read more

The reviews present a dichotomy where exemplary service coexists with notable concerns around pricing and contractual clarity. On one hand, several reviewers mentioned the competence and diligence of the technicians, specifically highlighting their ability to resolve issues effectively and their politeness in interactions. The acknowledgment of a technician spending additional time without charging for labor reflects a commendable approach to customer service, enhancing the company's reputation for kindness and willingness to assist. On the other hand, several key issues emerged from customer feedback. Customers voiced frustrations regarding overcharging and unclear billing practices, with specific complaints about discrepancies between agreed pricing and the final bill. The absence of a written estimate and the feeling of being charged for an extra laborer, which was not previously agreed upon, contributed to dissatisfaction. This lack of transparency can lead to mistrust and deter repeat business, as reflected in one customer Read less