Universal Heating Plumbing & Air Conditioning

Most reviewers had positive encounters with Universal Heating Plumbing & Air Conditioning, showcasing effective service and skilled technicians. Customers thanked technicians like Steffen for their detailed and honest assessments, specifically appreciating how they reduced the costs where possible instead of pushing unnecessary upgrades. Many highlighted that the installation processes were effici... Read more

Most reviewers had positive encounters with Universal Heating Plumbing & Air Conditioning, showcasing effective service and skilled technicians. Customers thanked technicians like Steffen for their detailed and honest assessments, specifically appreciating how they reduced the costs where possible instead of pushing unnecessary upgrades. Many highlighted that the installation processes were efficient, clean, and resulted in noticeable improvements in home heating and cooling efficiencies, such as reduced electric bills. However, there was a significant point of contention regarding pricing, particularly concerning certain parts. One reviewer reported feeling that the cost for a dip tube was excessively high and that the offered discount didn't alleviate their concerns. This inconsistency in pricing feedback suggests that while some customers felt they received fair deals, others experienced the opposite, creating an impression of unfair pricing practices. The main issue emerging from the reviews is the disparity in customer service experiences, with one reviewer expressing dissatisfaction with the owner's attitude, suggesting a need for improvement in customer relations. This highlights the importance of consistent customer service in maintaining a good reputation. Overall, while Universal Heating Plumbing & Air Conditioning is lauded for the technical quality of their work, they may want to address customer service perceptions and pricing transparency to enhance client satisfaction further. Read less