Short Pump Heating & Air

The reviews reveal a significant polarization of experiences with Short Pump Heating & Air. A notable number of users lament the decline in service quality following the integration with FH Furr. Many reviews express frustration over unreturned calls and perceived dismissive customer service, particularly when users attempted to schedule maintenance or service appointments. The feeling of being ov... Read more

The reviews reveal a significant polarization of experiences with Short Pump Heating & Air. A notable number of users lament the decline in service quality following the integration with FH Furr. Many reviews express frustration over unreturned calls and perceived dismissive customer service, particularly when users attempted to schedule maintenance or service appointments. The feeling of being overlooked is prominent, with several users mentioning that calling in for promotions or special offers led to no response from the company, which generates a sense of distrust. Specific complaints extend to unexpected fees, such as the $99 "truck fee" that customers feel was not adequately disclosed until the technician's arrival. This lack of transparency has further fueled negative sentiment, with some reviewers indicating they would advise others to seek alternatives that practice better transparency and service quality. Conversely, there are positive reviews that counterbalance this negativity, highlighting certain technicians' exceptional service. Specific individuals received accolades for their professionalism, timely responses, and thorough work during installations and repairs. Customers appreciated the technical knowledge displayed and the pleasant attitudes of these technicians, which positively influenced their overall satisfaction. Overall, the recurring themes in the reviews point toward a significant gap in customer service and operational efficiency that users experienced, alongside occasional stars shining through in the form of individual technicians excellent service. The sentiment surrounding Short Pump Heating & Air suggests a growing discontent that potential new clients may need to weigh against the positive experiences shared by some existing clients. Read less