Plumb Perfect Plumbing

The reviews indicate that Plumb Perfect Plumbing possesses certain strengths, particularly in the professionalism and punctuality of specific employees. Many customers praised individual plumbers for their excellent work and friendly demeanor, highlighting their satisfaction with urgent responses and quality resolutions to plumbing issues. However, there is a notable pattern of complaints relate... Read more

The reviews indicate that Plumb Perfect Plumbing possesses certain strengths, particularly in the professionalism and punctuality of specific employees. Many customers praised individual plumbers for their excellent work and friendly demeanor, highlighting their satisfaction with urgent responses and quality resolutions to plumbing issues. However, there is a notable pattern of complaints related to customer service and billing practices. Several reviews mention instances of feeling overcharged and a lack of transparency in pricing. Customers reported receiving bills that did not align with initial quotes or estimates, often leading to dissatisfaction. For instance, one review discussed a plumber charging for a job that was incomplete and requiring a significant adjustment to an invoice after the work was performed, causing frustration for the customer. Additionally, the inconsistency in service quality appears to be a recurrent theme, with mentions of particular employees delivering excellent service while others fell short, exhibiting a clear divide in the customer experience. Customer interactions with the office staff also received criticism, particularly concerning follow-up and resolution of billing disputes. Overall, Plumb Perfect Plumbing demonstrates the potential for high-quality plumbing work, but the highlighted discrepancies in service and communication need to be addressed to cultivate a more consistent customer experience and enhance overall satisfaction. Customers looking to hire Plumb Perfect should remain cautious and thoroughly discuss pricing prior to service. Read less